Refund and cancellation

Last updated: 8 October 2026

The timeframes below are standard market-consistent terms proposed for paid planning engagements and remain subject to confirmation in your service agreement.

This policy applies when you purchase paid decision-planning or personal planning sessions from API Mesh Everyday Planning Co., Ltd. Free website resources and unpaid inquiries are not covered here.

Eligibility

Refunds may be available when we cancel a session, when you cancel within the windows below, or when documented technical failure on our side prevents delivery.

Cancellation by you

• More than 48 hours before a confirmed session: full refund of prepaid fees, or free rescheduling within 60 days.
• 24–48 hours before: 50% refund or one rescheduled session within 30 days.
• Less than 24 hours before or no-show: no refund; we may offer rescheduling at our discretion.

Cancellation by us

If we must cancel, you may choose a full refund or priority rescheduling at no extra charge.

Partial completion

If a multi-session package was confirmed in writing and you end early, fees for completed sessions are non-refundable; unused prepaid sessions may be refunded pro rata minus a 15% administrative component (proposed, pending business confirmation).

Non-refundable items

Custom research or third-party costs already incurred on your behalf, and sessions already delivered, are non-refundable.

How to request a refund

Email info@api-mesh.digital or call +66-2-235-7941 with your name, session date, and payment reference. We acknowledge within 3 business days and process approved refunds within 14 business days to the original payment method where possible.

Rescheduling

One free reschedule is included when notice is given at least 48 hours ahead, subject to availability.

Disputes

We aim to resolve concerns directly. If that fails, you may pursue remedies available under Thai consumer protection law.